單項(xiàng)選擇題

What formula do you use to calculate the number of agents in a Call Center?（）

A.Erlang B
B.Erlang C
C.AHT * BHCA
D.VG ports + IVR ports

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單項(xiàng)選擇題

In addition to writing information to a trace file, the Cisco CRS System sends standard event logging messages to a syslog server through which service?（）

A.SNMP Trap
B.Alarm
C.CDP
D.Win32

多項(xiàng)選擇題

CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities?（）

A.Tool to collect syslog messages from multiple sources
B.User Tracking to track IP telephones
C.Diagnostic trace tools to analyze connectivity
D.Monitoring of Cisco voice elements
E.Problem alerts for operations personnel

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